Frequently Asked Questions

Everything you need to know about shopping with Out & Back.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are free for all domestic orders.

How do I know which size to order?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At Out & Back, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email confirmation with a tracking link. You can also track your status directly through your account dashboard on our website.